We take your privacy seriously around here
Look, we get it - nobody actually enjoys reading privacy policies. But here's the thing: at Dravion Exenforge Hotel, we're not about hiding stuff in legal jargon. Your trust matters to us, and we want you to know exactly what happens with your information when you stay with us or book through our site.
This policy covers everything from the moment you land on our website to when you're checking out after an amazing stay. We've tried to keep things straightforward - if something's confusing, just give us a call at (604) 725-8940 and we'll walk you through it.
First and foremost, we use your data to provide the services you're paying for. Reservations, check-ins, room assignments, billing - the basics. But there's more to it than that.
We're not selling your data to random third parties or using it for anything sketchy. It's all about making your stay at Dravion Exenforge the best it can be.
Canadian privacy laws give you some solid rights, and we respect every single one of them. Here's what you can do:
Request a copy of all the personal info we have on you. We'll get it to you within 30 days.
See something wrong? Let us know and we'll fix it right away. Accuracy matters to us.
Want us to erase your data? We'll do it unless we legally have to keep some records for tax or safety reasons.
Unsubscribe from promotional emails anytime. One click and you're done. No hard feelings.
To exercise any of these rights, just email us at reservations@dravionexenforge.info or call (604) 725-8940. We'll need to verify your identity first, but then we'll handle your request promptly.
Yeah, we use cookies - but not the chocolate chip kind (though those are available at our restaurant). Web cookies are tiny files that help our site remember you and work properly.
Most browsers let you control cookie settings. You can block them entirely, though some features might not work as smoothly. For more details, check out our separate Cookie Policy.
Security isn't just a checkbox for us - it's something we take seriously every single day. Our IT team uses industry-standard encryption for all sensitive data, especially payment information. All staff members who access guest data are trained on privacy protocols and sign confidentiality agreements.
We use secure servers with firewalls and regular security audits. Access to your personal information is limited to employees who actually need it to do their jobs. Physical records are kept in locked areas with restricted access.
Real talk: No system is 100% hack-proof. We do everything we can to protect your data, but we can't guarantee absolute security. That's just being honest. If there's ever a breach, we'll notify you right away and tell you what happened.
We love having families stay with us, but our website and booking system aren't designed for kids under 16 to use on their own. We don't knowingly collect personal information from minors without parental consent.
If you're a parent or guardian and think your child has given us their information without permission, please reach out immediately. We'll delete it from our systems as soon as possible.
Laws change, technology evolves, and sometimes we need to update this policy. When we do, we'll change the "Last Updated" date at the top and let you know through email or a notice on our website if the changes are significant.
We recommend checking back here occasionally to stay informed. Continuing to use our services after changes means you're cool with the updated policy.
Seriously, if anything in this policy is confusing or you have concerns about your privacy, don't hesitate to reach out. We're here to help, not hide behind legal language.
Phone: (604) 725-8940
Email: reservations@dravionexenforge.info
Address: 1288 West Georgia Street, Vancouver, BC V6E 4T2